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Refund policy for paid services


If you are unsatisfied with your experience with the Paid Services in relation to Services, you may request specific remedies to remedy the situation by emailing At's sole discretion, we may offer a refund in situations where a remedy is not available or does not resolve the issue. You can request a refund via email The refund is limited to the amount paid for the service.

1. is a dedicated team of interior designers, 3D artists, developers and other superstars who tackle several different challenges. Our team is passionate about design in everything and we strive to offer you the best experience through our interior designs and products. Our goal is to make your experience with us as amazing as possible. However, if you feel there is nothing we can do to remedy the situation, read on to find out how our return policy works.

2. Not going to place an order?
If you have mistakenly placed an order for a design package on and are not yet ready to start working on your design, you are eligible for a full refund. Provided that you request a return within 48 hours of placing your order. Why? The designer is assigned to your project immediately after placing an order. During the first 48 hours, your designer does a lot of preparatory work to prepare the design. If you cancel your order within the first 48 hours, we may notify your designer so that they do not have to do additional work.

3. Not happy with your design concept?'s online interior design team are experts and absolute professionals and that's why we are very proud of our design team. However, if you feel that the final design provided by your designer does not match your vision for your space, we can offer you a full refund of your design fee. However, before we refund your money, our claims team will contact you to understand what went wrong and will have the final authority to approve the claim. If your design is in the redesign phase and you feel there is a mismatch between you and your designer, we will try to match you with a new designer to correct the course. If you don't want to go down this path and just want a refund, our claims team will review and decide on a fair percentage of your design fee that can be refunded.

4. Conditions of inactivity
In the event that you paid for a design package at and completely lost sight of it because there were other pressing matters, don't worry, your design credit is safe with us. You can come back and start your project whenever you have time, within 6 months. We will also knock on your door one month before your order on expires to see if you are ready to work with us. If you are still unavailable, we will keep them as loans until the end of the 6 month period. Then there will be no way to return the money. reserves the right to a non-refund of the amount paid for the payment of costs for 6 months of waiting for your decision to work with us.
In the case where you started a project and forgot about it before we presented the final design concepts, we will make several attempts to get your attention and push you back to your project. However, if we don't hear from you, your project will be marked as inactive after 30 days. Your order remains with us. You can come back later and pick up where you left off for 6 months. However, your designer will move on to another project. When you decide to restart, write to us at and we will redirect your project to an experienced designer.

5. Terms of redesign
We offer several redesigns to make you fall in love with your new space for an additional fee of 30% of the cost of your interior design package for each redesign. Be sure to submit feedback on design changes within 30 days of receiving the latest design concept. If we don't hear from you within 30 days, your designer will close your project. After the closing of the project, the redesign is possible at the full cost of the interior design package online.

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